After thoroughly monitoring our systems we are marking this incident as resolved.
We apologize if this delay caused any inconvenience. Feel free to get in touch with us if you have any questions.
Your CrossEngage team.
Posted Jan 20, 2024 - 10:52 CET
Monitoring
The event lag has now been fully processed and all events are fully caught up.
We will keep the state of this incident in monitoring for a few more hours.
If you have any questions feel free to reach out to us.
Your CrossEngage Team.
Posted Jan 20, 2024 - 08:30 CET
Investigating
We have detected a delay in the processing of updates sent through our API.
This affects both user attribute updates and event data. Our system receives and queues the data and it will be visible in your segments with delay. Campaign dispatching is not affected.
Our Engineering Team is on it and we will post an update as soon as one is available.
Your CrossEngage Team.
Posted Jan 20, 2024 - 08:06 CET
This incident affected: APIs (API v1.0, API v2.0) and Web tracking.