This incident is resolved. Please ensure that you've updated your iOS Eventbrite Organizer App to be Version 10.2.0
Posted Feb 17, 2023 - 13:00 PST
Monitoring
We have released a fix. Customers are encouraged to ensure that they download the latest version of the Eventbrite Organizer App to version 10.2.0. We'll continue to monitor the results of the fix.
Posted Feb 17, 2023 - 08:09 PST
Identified
The team has identified an issue that is preventing iOS users from logging into the Organizer App using only their email and password. A fix is in progress and we hope to resolve as soon as possible.
The alternative solution is to use a social login. 1. Login in through a web browser (www.eventbrite.com/login) (using email and password) 2. Click your name in the upper right corner, then Account Settings, then Linked accounts. Set up a social login like Google. 3. You’ll be able to login through the Organizer App using the social login.