External bot API, webhooks, Salesforce integration and Social messaging are impacted
Incident Report for Helpshift
Resolved
This incident has been resolved.
Posted Oct 10, 2022 - 04:16 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Oct 10, 2022 - 04:07 UTC
Update
We are continuing to investigate this issue.
Posted Oct 10, 2022 - 03:50 UTC
Investigating
External bot API, webhooks, Salesforce integration and Social messaging are impacted at the moment due to unavailability of an internal service (MDE-API).
Posted Oct 10, 2022 - 03:50 UTC
This incident affected: Webhooks and Salesforce Sync.
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