Delivery Issue Indonesia - XL
Incident Report for Sinch
Resolved
Dear Client,

This incident has been resolved.

Incident Start Time: 2020-12-04 01:34 UTC
Incident End Time: 2020-12-04 04:00 UTC

If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Posted Dec 04, 2020 - 08:10 UTC
Monitoring
Dear Clients,

We are writing to inform you that delivery to XL, Indonesia has normalized since 2020-12-04 04:02 UTC
We are still working with the operator to get all information regarding the root cause and will monitor this destination closely.

We appreciate your patience while the operator worked to resolve this issue and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com.
Posted Dec 04, 2020 - 04:17 UTC
Investigating
Dear Clients

We are writing to inform you that we are currently observing delivery issues towards the XL network in Indonesia. We are working with the operator to solve this issue.

Incident Start Time: 2020-12-04 01:34 UTC

Impact: Clients may observe delayed or failed MTs/DRs towards XL - Indonesia.

We appreciate your patience and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Posted Dec 04, 2020 - 02:15 UTC
This incident affected: Connectivity by region (SMS - APAC).