Potential duplicate Unique Clicks and Unique Opens.
Incident
Report for SendGrid
Resolved
Our engineers have monitored the fix and confirmed the issue with potential duplicate events for Unique Clicks and Unique Opens has been resolved. All services are now operating normally at this time.
Update
Our engineers have implemented a fix and are monitoring system performance. Potential duplicate Unique clicks and Opens are no longer being produced. We will provide another update in 1 hour or as soon as more information becomes available.
Update
We are continuing to work towards a fix concerning the potential duplicate events for unique opens and unique clicks. We expect that the fix will be rolled out early next week once it is fully validated. Additionally, we will be providing a daily update moving forward, or as soon as we have new information to share.
Update
We are continuing to work towards a fix concerning the potential duplicate events for unique opens and unique clicks. We expect that the fix will be rolled out early next week once it is fully validated. Additionally, we will be providing a daily update moving forward, or as soon as we have new information to share.
Update
We are continuing to work towards a fix concerning the potential duplicate events for unique opens and unique clicks. We expect that the fix will be rolled out early next week once it is fully validated. Additionally, we will be providing a daily update moving forward, or as soon as we have new information to share.
Update
We are continuing to work towards a fix concerning the potential duplicate events for unique opens and unique clicks.
We will provide another update within 8 hours or sooner as more information becomes available to our team.
We will provide another update within 8 hours or sooner as more information becomes available to our team.
Update
We are continuing to work towards a fix concerning the potential duplicate events for unique opens and unique clicks.
The following services are no longer experiencing statistics delays: Email Activity, Legacy Email Activity, Global Stats, Category Stats and Event Webhook.
We will provide another update within 8 hours or sooner as more information becomes available to our team.
The following services are no longer experiencing statistics delays: Email Activity, Legacy Email Activity, Global Stats, Category Stats and Event Webhook.
We will provide another update within 8 hours or sooner as more information becomes available to our team.
Update
We are continuing to work towards a fix concerning the potential duplicate events for unique opens and unique clicks.
The following services are no longer experiencing statistics delays: Email Activity, Legacy Email Activity, Global Stats, Category Stats and Event Webhook.
We will provide another update within 8 hours or sooner as more information becomes available to our team.
The following services are no longer experiencing statistics delays: Email Activity, Legacy Email Activity, Global Stats, Category Stats and Event Webhook.
We will provide another update within 8 hours or sooner as more information becomes available to our team.
Update
We are continuing to work towards a fix concerning the potential duplicate events for unique opens and unique clicks.
The following services are no longer experiencing statistics delays: Email Activity, Legacy Email Activity, Global Stats, Category Stats and Event Webhook.
We will provide another update within 8 hours or sooner as more information becomes available to our team.
The following services are no longer experiencing statistics delays: Email Activity, Legacy Email Activity, Global Stats, Category Stats and Event Webhook.
We will provide another update within 8 hours or sooner as more information becomes available to our team.
Update
The following services - Email Activity, Legacy Email Activity, Global Stats, Category Stats and Event Webhook are no longer experiencing statistics delays. Engineering will continue to monitor into the morning to ensure system stability.
Update
The following services - Email Activity, Legacy Email Activity, Global Stats, Category Stats and Event Webhook are no longer experiencing statistics delays. Engineering will continue to monitor into the morning to ensure system stability.
Update
We are continuing to work towards a fix concerning the potential duplicate events for unique opens and unique clicks.
Currently, the following services are exhibiting delays due to delays caused by the duplicate events: Email Activity, Legacy Email Activity, Global Stats, Category Stats and Event Webhook.
We will provide another update within 2 hours or sooner as more information becomes available to our team.
Currently, the following services are exhibiting delays due to delays caused by the duplicate events: Email Activity, Legacy Email Activity, Global Stats, Category Stats and Event Webhook.
We will provide another update within 2 hours or sooner as more information becomes available to our team.
Update
We are continuing to work towards a fix concerning the potential duplicate events for unique opens and unique clicks.
Currently, the following services are exhibiting delays due to delays caused by the duplicate events: Email Activity, Legacy Email Activity, Global Stats, Category Stats and Event Webhook.
We will provide another update within 2 hours or sooner as more information becomes available to our team.
Currently, the following services are exhibiting delays due to delays caused by the duplicate events: Email Activity, Legacy Email Activity, Global Stats, Category Stats and Event Webhook.
We will provide another update within 2 hours or sooner as more information becomes available to our team.
Update
We are continuing to work towards a fix concerning the potential duplicate events for unique opens and unique clicks.
Currently, the following services are exhibiting delays due to lag caused by the duplicate events:
Email Activity, Legacy Email Activity, Global Stats, Category Stats, and Event Webhook.
We will provide another update within 2 hours or sooner as more information becomes available to our team.
Currently, the following services are exhibiting delays due to lag caused by the duplicate events:
Email Activity, Legacy Email Activity, Global Stats, Category Stats, and Event Webhook.
We will provide another update within 2 hours or sooner as more information becomes available to our team.
Update
We are continuing to work towards a fix in relation to the potential duplicate events for unique opens and unique clicks. We will provide another update within an hour or sooner as more information becomes available to our team.
Update
We are continuing to work towards a fix in relation to the potential duplicate events for unique opens and unique clicks. We will provide another update within an hour or sooner as more information becomes available to our team.
Identified
Our engineers have identified the issue related to potential duplicate events for unique opens and unique clicks and are working towards a fix. We will provide another update in the next hour or as soon as more information becomes available.
Investigating
Starting around 1:17 PM PST on November 29, 2021, our engineers began investigating potential duplicate events for Unique Opens and Unique Clicks. Customers may experience possible inflated metrics for unique events. This does not impact mail send. We will provide another update in 30 minutes or as soon as more information becomes available.
This incident affected: Webhooks (Event Webhook) and Statistics, Email Activity.