Download links blocked by antivirus (Avast & AVG)

Incident Report for Teamleader

Resolved

This incident has been resolved.

Posted Dec 06, 2022 - 08:34 CET

Monitoring

Our development team was able to implement a fix. You should be able to download documents from Teamleader Focus again. We will keep a close eye if further issues may occur. We thank you for your patience.

If you are still experiencing issues you can contact our support team via the following link: https://support.teamleader.eu/en/support/tickets/new

Posted Dec 05, 2022 - 19:12 CET

Identified

Download links for documents created in Teamleader Focus seem to be blocked by antiviruses AVG & Avast. We are looking into the issue to solve this asap.

Temporary solution:
- Disable the antivirus program to download the files from Teamleader Focus.
- Manually whitelist https://teamleader.s3.eu-west-1.amazonaws.com/TL_uploaded_files/ (Find out more here: https://support.avast.com/en-us/article/antivirus-scan-exclusions/#s-13281-machiel)

Posted Dec 05, 2022 - 17:50 CET

This incident affected: Teamleader Focus Web App.