INC146038 - Rogers customers with 2SV may be unable to login
Incident Report for Central 1
Resolved
This incident has been resolved. Rogers has communicated that the Vast majority of their customers have had service restored as of 4 a.m. PT (7 a.m. ET) today.
Posted Jul 09, 2022 - 04:44 PDT
Identified
Please be advised that there is nationwide Rogers Network outage. Customers with 2SV via SMS on a Rogers phone number won't be able to receive their 2SV code if challenged. If your customer setup an email as well as SMS, that will still function. If the customer does not have an email option, they may call in to have their 2SV reset so they can setup an email.

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Posted Jul 08, 2022 - 09:35 PDT
This incident affected: Incident Alerting.