As of 9:34a PT, senior members of our engineering team have reported that Vonage has been able to restore service. We expect at this time that you should be able to use Orum normally.
When you have the chance, please check to see if service has been restored on your end. If you are still experiencing symptoms, please reach out to our support team at support.orum.com or by using the in-app chat.
We very much apologize for the disruption and thank you for your patience and understanding while we worked through this challenge.
Posted Apr 12, 2023 - 10:02 PDT
Investigating
Currently all outbound calls are failing. We believe this is due to issues in our telephony partner's system. We are working with them to determine and resolve the cause of the incident.
We have disabled dialing until we resolve this incident.
Salesfloor beta features are also affected by this outage.
Posted Apr 12, 2023 - 08:22 PDT
This incident affected: Orum Main App and Vonage Voice API.