Users experiencing errors in Document Packs

Incident Report for Xero

Resolved

Our Product Team have resolved the issue where users were receiving errors in Document Packs.

Please let us know if you still have any issues with this, and we’ll investigate further.

Posted Jun 16, 2021 - 02:40 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 16, 2021 - 02:19 UTC

Identified

Just to let you know that we’re still working on this - we’ll update you as soon as we have more information.

Posted Jun 16, 2021 - 02:01 UTC

Investigating

We're currently aware of an issue where users are experiencing errors in Document Packs.

Our Product Team is currently investigating this issue.

We apologise for any inconvenience caused.

Posted Jun 16, 2021 - 01:30 UTC