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Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Scheduled maintenance
      System Metrics
      Automated Alert: No Customer Impact
      Incident Report for Twilio
      Resolved
      We have fully investigated the issue with incoming Legacy Chat for Flex Agents, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
      Posted Jan 08, 2024 - 10:42 PST
      Investigating
      Our monitoring systems have detected a potential issue causing Flex Agents not receiving Legacy Chats. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Posted Jan 08, 2024 - 10:05 PST
      This incident affected: PROGRAMMABLE CHAT.
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