Incident report

Incident Report for Universign

Postmortem

We are sorry for the inconvenience caused by the incident on 11/18/2022 between 11:01 a.m. and 11:52 a.m.
Following the failure of a component of the architecture, performance deteriorated. Everything necessary has been done to restore the situation.

Posted Nov 18, 2022 - 14:36 CET

Resolved

This incident has been resolved.

We are preparing a global report about this incident.

We deeply apologize for the inconvenience.

Posted Nov 18, 2022 - 12:02 CET

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 18, 2022 - 11:39 CET

Investigating

We are currently experiencing difficulties on our platform.

More information will be made available as it is conveyed to us.

Posted Nov 18, 2022 - 11:22 CET

This incident affected: Signature management API, Timestamp API, Seal API, Web Application, and Signature Page.