Instagram API failing to return content

Incident Report for Pixlee

Resolved

Facebook has declared the issue resolved.

https://developers.facebook.com/status/issues/471343314132946/

While stories and mentions missed in this period cannot be recollected, other collections like hashtags, user feeds and photo tags will be retroactively collected.

Posted Apr 26, 2021 - 20:35 PDT

Update

There have been multiple issues filed to Facebook since last week and the Facebook team is looking into the situation

Posted Apr 26, 2021 - 11:28 PDT

Monitoring

Since around 9PM Eastern time Friday April 23, the Instagram API has failed to return valid content from webhooks, hashtag collections, user collections, and photo tag collections.

This appears to be an issue with the IG/FB API. We have filed a high priority issue with FB and have confirmed that others are seeing the issue as well.

Will keep everyone up to date on this ongoing issue as we receive a response.

Posted Apr 25, 2021 - 05:10 PDT