We have continuously monitored the platform's search functionality and load functionality, and with the fix we have implemented, we considder the issue to be solved.
We apologize for the inconvenience this has caused.
Best regards from your Webshipper team
Posted Sep 16, 2022 - 09:02 CEST
Monitoring
Update to search issues: A fix has been implemented and is confirmed to increase the platform's efficiency greatly. We will continue to monitor and track the platform search and usability over the next coming hours and ensure all runs smoothly for all.
Posted Sep 15, 2022 - 12:08 CEST
Update
A fix was implemented yesterday, unfortunately, our initial testing indicates that the issue still remains and platform search and load times are still reduced from the standard usability.
We are working hard to solve the issue and apologize for any inconvenience this causes in your day-to-day operations.
Posted Sep 15, 2022 - 08:28 CEST
Identified
We are experiencing that both orders and shipments for customers can take a high amount of time to load. A fix is being implemented and integrated later today.
We will continue to observe the issue. Please keep updated on changes here.
Posted Sep 14, 2022 - 15:56 CEST
Investigating
We are currently experiencing issues with our search functionality. We are doing everything we can to implement a fix.
We apologize for any inconvenience this may cause.
Posted Sep 14, 2022 - 14:57 CEST
This incident affected: Platform Version 2 (Frontend).