Delay on SMS delivery in USA

Incident Report for Bird

Resolved

There is no impact to customers. The service that calculates which carrier to use and calculate tax pricing had a high rate of errors, causing it to use the default routing rules and not being accurate calculating sms fees

Posted Aug 01, 2023 - 09:19 CEST

Investigating

Engineering has detected a delay on the delivery of SMS in USA

Posted Aug 01, 2023 - 08:47 CEST

This incident affected: Connectivity Platform (SMS - Connectivity - NORAM).