Delivery Issues - Claro Brazil
Incident Report for Sinch
Resolved
This incident has been resolved.
Posted Feb 14, 2021 - 13:28 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Feb 14, 2021 - 07:33 UTC
Investigating
Dear Client,

We are writing to inform you that we are currently observing degradation towards Claro network in Brazil.
The matter is currently being investigated with the operator.

Start Time: 2021-02-14 03:40 UTC

Impact: Clients may experience failed or delayed traffic to and from Claro network in Brazil

We appreciate your patience while this is being investigated.

If you have any questions or concerns please do not hesitate to reach out to support@sinch.com
Posted Feb 14, 2021 - 04:38 UTC
This incident affected: Verification (SMS Verification) and Connectivity by region (SMS - Latin America).
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