[Identified] AS 2.0 customers are currently experiencing "Site Analytics -> Accounts table" is not populating data.

Incident Report for Demandbase

Resolved

We have mitigated this issue. We will be conducting a post-mortem to prevent future occurrences.

Posted May 20, 2022 - 09:29 PDT

Identified

We have isolated the issue of blank accounts table in site analytics page in AS 2.0 to calls to a new field for person.id getting added. We are currently executing the mitigation path.

Posted May 20, 2022 - 09:00 PDT

Investigating

What:

We are investigating an issue in AS 2.0 where some of the data is not populating due to a backend update.

Impact:

This issue impacts all tenants that have been migrated to analytics service 2.0.

ETA for Resolution:

Team is actively investigating and we will providing updates.

Posted May 20, 2022 - 08:34 PDT

This incident affected: Demandbase Platform.