Network Outage - Kennesaw State University and Kennesaw State University - Marietta Campus
Incident
Report for USG Services
Resolved
After monitoring the situation, Information Technology Services (ITS) has confirmed the stability of network access at Kennesaw State College. The system should continue operating normally.
In the event that you experience any further issues with access to the network, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
In the event that you experience any further issues with access to the network, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Update
After monitoring the situation, Information Technology Services (ITS) has confirmed the stability of network access at Kennesaw State College. The system should continue operating normally.
In the event that you experience any further issues with access to the network, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
In the event that you experience any further issues with access to the network, please contact the ITS Helpdesk at helpdesk@usg.edu or 706-583-2001.
Update
Zayo has located a fiber break and is in process of prepping for repairs.
Update
AGA and Zayo have a bucket truck and have pulled down splice cases looking for the issue. They are moving along the path trying to locate the actual damage. No ETR at this time.
Update
AGA and Zayo are waiting for a bucket truck to arrive at the location. No ETA at this time.
Update
AGA and Zayo are on site at Kennesaw campus shooting the fiber towards ATL. They see an issue about 12 miles from campus. They are still working to isolate/narrow in on the damage.
Additional information will be posted here when it becomes available.
Additional information will be posted here when it becomes available.
Monitoring
Communications Consulting Group (CCG) is reporting they were able to make adjustments to the equipment to keep Kennesaw State University and Kennesaw State University - Marietta Campus up and running but the ring is running in protect. Accelecom reports that they have opened a ticket with Zayo and that they will dispatch in the morning to investigate.
Investigating
Information Technology Services (ITS) is currently investigating reports of fiber issues with network services at Kennesaw State University and the Kennesaw State University - Marietta Campus. Affected users may be experiencing problems accessing GeorgiaVIEW Brightspace.
Additional information will be posted here when it becomes available.
Additional information will be posted here when it becomes available.
This incident affected: GeorgiaVIEW Online Learning (Kennesaw State University (QPROD)).