IoT Security (Government) SSO issue after certificate upgrade

Incident Report for Palo Alto Networks Cloud Services

Resolved

This incident has been resolved.

Posted Oct 31, 2023 - 16:15 UTC

Update

SSO service has been recovered. Customers can login now.

Posted Oct 31, 2023 - 14:07 UTC

Investigating

WHAT: IoT Security (Government) portals are experiencing SSO login issue.

WHEN: Tuesday, Oct 31 | 5:00 AM PDT

WHERE: Government region

Investigation is ongoing.

SUPPORT: We will provide status updates before and throughout the maintenance. If you have any questions or concerns, feel free to reach out to IoT Security technical support at iot-security@paloaltonetworks.com.

Posted Oct 31, 2023 - 13:29 UTC

This incident affected: IoT/OT Security (United States - Government).