Redtail CRM Account feeds Zero Balance Issue

Incident Report for Redtail Technology

Resolved

This incident has been resolved.

Posted May 14, 2021 - 14:06 PDT

Update

Update: Our technical team has identified the issue and is working diligently to correct it. We sincerely apologize for any inconvenience the issue may have caused to your daily operations.

Posted Apr 29, 2021 - 11:48 PDT

Update

We are continuing to work on a fix for this issue.

Posted Apr 28, 2021 - 12:14 PDT

Update

Some users are reporting missing holdings from their account feeds within their CRM. Our technical team has identified the issue and is working diligently to correct it. We sincerely apologize for any inconvenience the issue may have caused to your daily operations.

Posted Apr 28, 2021 - 12:14 PDT

Identified

Some users are reporting zero balances within their CRM. Our technical team had identified the issue and is working diligently to correct it. We sincerely apologize for any inconvenience the issue may have caused to your daily operations.

Posted Apr 26, 2021 - 08:58 PDT

This incident affected: Redtail CRM.