Service Under Maintenance

About This Site

Current System Status for Granicus Services and Applications.
Check here for our most recent Product Release Notes

govDelivery - Communications ? Operational
Communications Cloud Operational
Communications Cloud - Stage Operational
Targeted Messaging Service (TMS) Operational
Targeted Messaging Service (TMS) - Stage Operational
govDelivery - EngagementHQ Operational
EHQ - Australia Operational
EHQ - Canada Operational
EHQ - Europe Operational
EHQ - UK Operational
EHQ - US Operational
govMeetings - Live Video, Legislative and Agenda ? Operational
MediaManager Operational
Live Video Operational
Archive Video Operational
Legistar Operational
Peak ? Operational
InSite Operational
Boards & Commissions Operational
iLegislate Operational
IQM2 Operational
Novus Agenda/Video Operational
OneMeeting PrimeGov Operational
govAccess - Website and Content ? Operational
Vision CMS ? Operational
OpenCities Operational
govRecords - Records Management ? Operational
ROAM Operational
govService Under Maintenance
govService U.K. Operational
govService U.S. Under Maintenance
Host Compliance Operational
OneView Core Operational
OneView Dynamics Operational
SIMA Operational
SmartGov Operational
SmartGov - Reports ? Operational
GovQA Operational
Amanda ? Operational
Simpleview Products Operational
CRM Operational
CRM Apex Operational
CMS Operational
Act-On Operational
Book › Direct Operational
CRM Extranet Operational
Cvent Operational
DAM Operational
Data Engine Operational
Destination Dashboards Operational
Destination Travel Network (DTN) Operational
Eventsforce Operational
FuturePace Operational
MINT+ Operational
SendSites Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

govService Release 560 - 29th May 2025 (US) May 29, 2025 01:00-05:00 MDT

Release 560 will apply essential updates to the govService platform for all US customers on Thursday, 29th May 2025.

There will be no impact to the live processing of cases.

Usually, there is no loss in service as part of this scheduled engineering work; however, if we expect a transient loss in service to occur within the opening one-hour window of the release.

You can review the release notes detail at https://support.granicus.com/s/article/govService-Releases-May-22-26-2025

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.

Thank you,
Granicus Customer Support
Posted on May 28, 2025 - 04:23 MDT

EngagementHQ ANZ Scheduled Maintenance May 29, 2025 04:30-06:30 MDT

Update - We will be undergoing scheduled maintenance during this time.
May 23, 2025 - 09:34 MDT
Scheduled - On Thursday, May 29th 2025, at 4:30AM MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2hours
May 23, 2025 - 09:34 MDT

EngagementHQ UK & EU Scheduled Maintenance May 29, 2025 21:00-23:00 MDT

On Thursday, May 29th 2025, at 9PM MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours
Posted on May 23, 2025 - 13:27 MDT

EngagementHQ CA Scheduled Maintenance May 29, 2025 23:00 - May 30, 2025 01:00 MDT

Update - We will be undergoing scheduled maintenance during this time.
May 23, 2025 - 13:33 MDT
Scheduled - On Thursday, May 29th 2025, at 11PM MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours
May 23, 2025 - 13:33 MDT

EngagementHQ US Scheduled Maintenance May 30, 2025 01:00-03:00 MDT

Update - We will be undergoing scheduled maintenance during this time.
May 23, 2025 - 13:36 MDT
Scheduled - On Friday, May 30th 2025, at 1AM MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 2 hours
May 23, 2025 - 13:36 MDT

govMeetings Standard Monthly Maintenance May 30, 2025 22:00 - May 31, 2025 04:00 MDT

This is our standard monthly datacenter patch maintenance which includes important security and system updates. Although we take steps to keep the system online and usable during the maintenance you may see intermittent system interruptions.

Please note: this maintenance does not include any product updates or changes.
Posted on May 23, 2025 - 08:08 MDT
May 28, 2025

No incidents reported today.

May 27, 2025
EngagementHQ UK Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 27, 22:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 22:00 MDT
Scheduled - On Tuesday, May 27th 2025, at 10PM MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 30 minutes
May 26, 08:48 MDT
Granicus Issue Notification: govDelivery EngagementHQ
Resolved - Granicus Engineering teams have identified and resolved the issue impacting govDelivery EngagementHQ. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
May 27, 04:20 MDT
Identified - Granicus Engineering teams have identified & restoring the issue impacting a subset of govDelivery EngagementHQ customers. Our teams are working closely with the impacted customers on this issue as priority and further updates will be provided as soon as possible.

Product: govDelivery EngagementHQ

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
May 27, 02:16 MDT
Investigating - Granicus Engineering teams are currently investigating an issue impacting govDelivery EngagementHQ. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govDelivery EngagementHQ

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
May 26, 17:49 MDT
govService Host Compliance - Scheduled Maintenance - Monday, 26th May 2025
Completed - The scheduled maintenance has been completed.
May 27, 02:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 22:30 MDT
Scheduled - Granicus technical teams will be performing system maintenance and upgrades in our Staging environment for the Host Compliance application. We are upgrading the Host Compliance database instance from RDS to Aurora. Although we take steps to keep the system online, you will experience times where the systems are unavailable during this maintenance period.
May 26, 05:03 MDT
Granicus Issue Notification: [govDelivery EngagementHQ]
Resolved - Granicus Engineering teams have identified and resolved the issue impacting [PRODUCT + ISSUE]. We apologize for any inconvenience this service issue may have caused and thank you for your patience.
Product: [GOVSUITE + PRODUCT]

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
May 27, 01:54 MDT
Update - We are continuing to investigate this issue.
May 27, 01:29 MDT
Update - We are continuing to investigate this issue.
May 27, 01:27 MDT
Investigating - Granicus Engineering teams have identified & restoring the issue impacting a subset of govDelivery EngagementHQ customers. Our teams are working closely with the impacted customers on this issue as priority and further updates will be provided as soon as possible.

Product: govDelivery EngagementHQ

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
Naem Sheikh

Current status -- Identified & Restoring
May 27, 01:26 MDT
May 26, 2025
EngagementHQ ANZ Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 26, 08:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 04:30 MDT
Scheduled - On Monday, May 26th 2025, at 4:30AM MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 4hours
May 23, 07:10 MDT
EngagementHQ US Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 26, 02:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 22:30 MDT
Update - We will be undergoing scheduled maintenance during this time.
May 23, 07:14 MDT
Scheduled - On Sunday, May 25th 2025, at 10:30PM MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 4hour
May 23, 07:14 MDT
govService Release UK 26th May 2025
Completed - The scheduled maintenance has been completed.
May 26, 01:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 19:30 MDT
Scheduled - We are making some back-end changes to maintain database integrity.

While we do this work, please expect that your site will either be fully in maintenance mode or may experience some unpredictable down time between 2:30a and 8:30a BST, 26th May, 2025.

You can review the release notes detail at https://support.granicus.com/s/article/govService-Releases-May-22-26-2025?language=en_US

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.

Thank you,
Granicus Customer Support
May 19, 03:55 MDT
May 25, 2025
May 24, 2025

No incidents reported.

May 23, 2025
Swagit Video And MediaManager Archive Video Playback Issue
Resolved - This incident has been resolved.
May 23, 10:31 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 23, 09:49 MDT
Identified - The issue has been identified and a fix is being implemented.
May 23, 09:37 MDT
Investigating - Granicus Engineering teams are currently investigating an issue impacting the playback of some Swagit and Granicus MediaManager archived videos. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govMeetings - MediaManager and Swagit Archive Video

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support
May 23, 09:04 MDT
May 22, 2025
GovQA Release 25.5
Completed - The scheduled maintenance has been completed.
May 22, 22:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 20:30 MDT
Scheduled - GovQA will be pushing our 25.5 release to production. During the release, performance may seem slow and some parts of the application may be unavailable for short periods of time.
May 19, 10:51 MDT
Granicus Issue Notification: govService OneView Core
Resolved - Granicus Engineering teams have identified and resolved the issue impacting govService OneView Core. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
May 22, 12:21 MDT
Identified - Cause identified, restoration in progress.
May 22, 10:18 MDT
Investigating - Granicus Engineering teams are currently investigating an issue impacting govService OneView Core. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govService OneView Core

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
May 22, 07:58 MDT
Granicus Issue Notification: govMeetings OneMeeting PrimeGov
Resolved - Granicus Engineering teams have identified and resolved the issue impacting govMeetings
OneMeeting PrimeGov. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
May 22, 04:52 MDT
Investigating - Granicus Engineering teams are currently investigating an issue impacting govMeetings OneMeeting PrimeGov. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govMeetings OneMeeting PrimeGov

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
May 21, 14:42 MDT
Granicus Issue Notification: govService OneView Dynamics
Resolved - Granicus Engineering teams have identified and resolved the issue impacting a subset of govService OneView Dynamics customers. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
May 22, 03:51 MDT
Investigating - Granicus Engineering teams are currently investigating an issue impacting a subset of govService OneView Dynamics customers. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govService OneView Dynamics

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
May 22, 03:04 MDT
Scheduled Maintenance for our server provider for Simpleview Products
Completed - The scheduled maintenance has been completed.
May 22, 03:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 23:00 MDT
Scheduled - Databank Network Engineers (Simpleview's data server host) will be performing firmware upgrades to the infrastructure switches on May 22, 2025 1:00 AM EDT to 5:00 AM EDT. Please expect brief delays and outages while switches are rebooting. We appreciate your patience as our provider performs this maintenance to deliver a more robust, secure, and scalable platform.
May 20, 13:44 MDT
govService Release 560 - 22nd May 2025 (UK)
Completed - The scheduled maintenance has been completed.
May 22, 01:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 21:30 MDT
Scheduled - Release 560 will apply essential updates to the govService platform for all customers in the UK and Ireland this Thursday, 22nd May 2025.

The release is timed to commence at 04:30 AM UK and will not impact the live processing of cases.

Usually, there is no loss in service as part of this scheduled engineering work; however, if we expect a transient loss in service to occur within the opening one-hour window of the release.

You can review the release notes detail at https://support.granicus.com/s/article/govService-Releases-May-22-26-2025?language=en_US

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.

Thank you,
Granicus Customer Support
May 16, 03:51 MDT
May 21, 2025
Granicus Issue Notification: govMeetings Legistar
Resolved - Granicus Engineering teams have identified and resolved the issue impacting govMeetings Legistar. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
May 21, 18:17 MDT
Investigating - Granicus Engineering teams are currently investigating an issue impacting govMeetings Legistar. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govMeetings Legistar

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
May 21, 18:16 MDT
Granicus Issue Notification: govDelivery Targeted Messaging Service (TMS) - Stage
Resolved - Granicus Engineering teams have identified and resolved the issue impacting govDelivery Targeted Messaging Service (TMS) - Stage. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
May 21, 13:31 MDT
Investigating - Granicus Engineering teams are currently investigating an issue impacting govDelivery Targeted Messaging Service (TMS) - Staging. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govDelivery Granicus Engineering teams are currently investigating an issue impacting govDelivery Targeted Messaging Service (TMS). Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govDelivery Targeted Messaging Service (TMS) - Stage

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
May 21, 12:39 MDT
May 20, 2025

No incidents reported.

May 19, 2025

No incidents reported.

May 18, 2025
EngagementHQ UK Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 18, 22:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 19:30 MDT
Scheduled - On Sunday, May 18th 2025, at 19:30PM MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 3 hours
May 15, 12:26 MDT
govDelivery Scheduled Maintenance: Sunday, May 18th, 2025 - 12 AM CDT
Completed - The scheduled maintenance has been completed.
May 18, 00:46 MDT
Verifying - Verification is currently underway for the maintenance items.
May 18, 00:25 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 23:00 MDT
Scheduled - Beginning at 12 AM Central Time on Sunday, May 18th Granicus technical teams will be performing maintenance affecting our govDelivery Production environment for Communications Cloud and TMS applications.

During the maintenance period, the services/environments listed below will be unavailable.

Planned System Maintenance Dates/Times:
• Sunday, May 18th (12:00 AM - 4:00 AM CDT)

Impacted Applications and Services:
• Communications Cloud (Production environment) via admin.govdelivery.com
• Web Services/APIs for the Communications Cloud environment via api.govdelivery.com
• Targeted Messaging Service (TMS) environment - used by organizations triggering messages directly from their own systems into Granicus via tms.govdelivery.com

Granicus Customer Support will provide updates during the maintenance period via our Status
Apr 30, 06:22 MDT
May 17, 2025
May 16, 2025
OneMeeting Planned Maintenance - May 16th 2025
Completed - The scheduled maintenance has been completed.
May 16, 07:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 01:00 MDT
Scheduled - Planned Product Maintenance
Product: OneMeeting
Timing: May 16, 2025, after midnight Pacific time
Downtime: OneMeeting may be inaccessible while we perform software updates. This is expected to last for about 2 hours. During this downtime, visitors receive a general browser error indicating that the site is unavailable.
Purpose: The purpose of this maintenance update is to extend the stability and functionality of your Granicus solution.
Action Needed: No action is required on your end.
We appreciate your cooperation and thank you for being a valued Granicus client.
May 13, 12:04 MDT
EngagementHQ ANZ Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 16, 05:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 04:30 MDT
Scheduled - On Friday, May 16th 2025, at 4:30AM MDT, Granicus is performing standard release for EngagementHQ. We do not anticipate any outages but there is always risk when making infrastructure changes. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to immediately resolve it. The release window expected duration is 30 mins
May 14, 04:58 MDT
May 15, 2025
Granicus Issue Notification: govMeetings OneMeeting PrimeGov
Resolved - Granicus Engineering teams have identified and resolved the issue impacting govMeetings
OneMeeting PrimeGov. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
May 15, 15:13 MDT
Investigating - Granicus Engineering teams are currently investigating an issue impacting govMeetings OneMeeting PrimeGov. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govMeetings OneMeeting PrimeGov

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
May 15, 13:53 MDT
govService Release 559 - 15th May 2025 (US)
Completed - The scheduled maintenance has been completed.
May 15, 05:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 01:00 MDT
Scheduled - Release 559 will apply essential updates to the govService platform for all US customers on Thursday, 15th May 2025.

There will be no impact to the live processing of cases.

Usually, there is no loss in service as part of this scheduled engineering work; however, if we expect a transient loss in service to occur within the opening one-hour window of the release.

You can review the release notes detail at https://support.granicus.com/s/article/govService-Release-559-May-8-2025

No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.

Thank you,
Granicus Customer Support
May 12, 04:18 MDT
May 14, 2025
Granicus Issue Notification: govService UK
Resolved - Granicus Engineering teams have identified and resolved the issue impacting govService UK. We apologize for any inconvenience this service issue may have caused and thank you for your patience.

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
May 14, 03:52 MDT
Investigating - Granicus Engineering teams are currently investigating an issue impacting govService UK. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govService UK

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support
May 14, 02:44 MDT
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