Increased error rates
Incident Report for
Gorgias
Resolved
This incident has been resolved.
Posted
Sep
15
,
2022
-
15:05
PDT
Update
We are continuing to monitor for any further issues.
Posted
Sep
15
,
2022
-
14:06
PDT
Monitoring
We have finalized a rollout of fixes to affected networking devices and are monitoring results
Posted
Sep
15
,
2022
-
14:00
PDT
Identified
We are having an issue with increased error rates in all clusters, we have identified the cause and are working towards restoring full functionality.
Posted
Sep
15
,
2022
-
13:47
PDT
This incident affected: Helpdesk (REST API, Web App, Mobile Apps) and Helpdesk Clusters (us-east1-635c, us-east4-65cd, us-east1-2607, aus-southeast1-fcb9, europe-west3-86c1, us-central1-d8ff, us-east4-5f09, europe-west1-c511).
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