This incident has been resolved. If you had previously attempted to download transactions from Online Forms Classic and you are receiving an error please contact support directly for assistance. Thank you for being a DonorPerfect user!
Posted May 17, 2023 - 10:06 EDT
Monitoring
A fix has been implemented and we are monitoring the results. Thank you for your patience.
Posted May 16, 2023 - 21:54 EDT
Identified
We have identified the cause of this issue. Your Classic Online Forms are processing transactions successfully without interruption. However, we recommend that you do not attempt to download your pending transactions until this issue is resolved. We thank you for your patience as we work on this and we will keep you updated on our progress.
Posted May 16, 2023 - 10:11 EDT
Investigating
We are currently investigating an issue with Classic Online Form transactions erroring upon download. Your donations are processing without issue but we recommend that you do not attempt to download your pending transactions until this issue is resolved. Thank you for being so patient. We will keep you updated here!
Posted May 16, 2023 - 09:05 EDT
This incident affected: DonorPerfect Online Forms.