Please be advised that the issue affecting the processing of 3D-Secure transactions with Mastercard has been resolved and processing returned back to normal.
Incident Start Date: 2023-06-12 11:04 UTC Incident End Date: 2023-06-12 14:42 UTC
In case you need further information or have noticed any issues, please feel free to reach us at tech-support@emerchantpay.com
Kind Regards, Technical Support Team
Posted Jun 12, 2023 - 16:50 UTC
Investigating
Dear Partner,
Please kindly be informed that we are currently experiencing intermittent issues affecting our 3D-Secure transactions with Mastercard only. We have identified the problem - it is related to Mastercard causing part of the transaction 3DS authentication to fail with "The connection to the Directory Server has failed". We have contacted our MPI provider and we are working together to resolve it as soon as possible in sync with Mastercard.
Once we have more information, an additional update will be sent here. Please accept our sincere apologies for the inconvenience.
Kind regards, Technical Support Team
Posted Jun 12, 2023 - 14:34 UTC
This incident affected: PRODUCTION (Genesis - web payment form (PRODUCTION), Genesis - API (PRODUCTION)).