Atlas Add-in Reporting

Incident Report for Built Technologies

Resolved

We have resolved the outstanding issues with the add-in tool for our Deal Management platform.

If you continue to experience any problems, please contact support@getbuilt.com

We apologize for the inconvenience!

Posted Apr 24, 2023 - 18:57 CDT

Monitoring

We have released an update to our Deal Management platform, which should resolve the issues experienced with the add-in tool.

If you continue to have issues accessing the newest version, please close all Excel and Word files prior to re-opening. If you still continue to experience any issues, please contact Built support at support@getbuilt.com.

Posted Apr 24, 2023 - 18:30 CDT

Identified

We will be deploying a new version of the add-in shortly that will address the blocking issues.

Posted Apr 24, 2023 - 17:26 CDT

Investigating

We are aware of an issue with the Atlas Add-in that is causing all users to experience issues using reporting. Our engineers are actively investigating the issue and we hope to resolve it as soon as possible.

Posted Apr 24, 2023 - 16:46 CDT

This incident affected: Built Service Availability (Deal Management).