Clever Support currently unavailable
Incident Report for Clever
Resolved
Our help desk provider has resolved the issue and everything is back to normal. Our support team is online and can be reached through our Help Center: support.clever.com.
Posted Jun 09, 2021 - 12:45 PDT
Monitoring
Our Help Desk provider worked closely with their DNS-provider to release another fix and services are stabilizing. Clever Support is actively assisting customers and we will continue to monitor services and support.clever.com to ensure continued access.
Posted Jun 09, 2021 - 11:40 PDT
Identified
Clever's help desk provider continues to experience issues, affecting Clever's support services including our website support.clever.com. We are monitoring the situation closely and will provide updates as available.
Posted Jun 09, 2021 - 10:46 PDT
Monitoring
Our Help Desk provider has implemented a fix and services are now stable. Clever Support is actively assisting customers and we will continue to monitor services to ensure continued access.
Posted Jun 09, 2021 - 10:06 PDT
Identified
We have identified an issue with our Help Desk platform provider that is preventing the ability for our Support team to respond to emails and phone calls. Our team is investigating with our platform provider, and will provide updates as available.
Posted Jun 09, 2021 - 08:41 PDT
This incident affected: Support.