Login loops when trying to join a discussion

Incident Report for Flip

Resolved

This incident has been resolved :) thank you for your patience, and we hope you'll continue to enjoy using Flipgrid!

Posted Aug 12, 2021 - 22:37 UTC

Monitoring

We have deployed a fix, and are monitoring to ensure it's effective.

Posted Aug 12, 2021 - 21:17 UTC

Identified

We are investigating an issue where members may experience a login loop when trying to join a discussion. The team is working on top priority to identify a fix, and we will update as soon the issue is resolved.

Caution: This is an issue within the app itself. Leads, educators, and admins are advised *not* to change their group access settings (member permissions) while we work to resolve this.

Posted Aug 12, 2021 - 19:26 UTC

This incident affected: Student/Guest Videos - Web Browser, Student/Guest Videos - iOS app, and Student/Guest Videos - Android App.