GitLab Deploy Issues
Incident Report for Render
Resolved
This incident has been resolved.
Posted May 18, 2022 - 05:42 UTC
Monitoring
A fix has been implemented and we are monitoring the results.

If you continue to see issues, try disconnecting and reconnecting GitLab to your Render account. If the problem persists please contact support@render.com.
Posted May 18, 2022 - 04:32 UTC
Update
We are continuing to make progress working on a fix.

Until the fix is in place you can workaround the failures by disconnecting and reconnecting GitLab to your Render account:

- Go to https://gitlab.com/-/profile/applications and revoke "Render for Gitlab"

- Go to https://dashboard.render.com/select-repo?type=web and reconnect GitLab

If you're still having issues just after reconnecting please contact support@render.com
Posted May 17, 2022 - 23:57 UTC
Update
A fix for expiring GitLab tokens is being worked on. You may find GitLab deploys start to fail around 2 hours after connecting your Render account to Gitlab.

Until the fix is in place you can workaround the failures by disconnecting and reconnecting GitLab to your Render account:

- Go to https://gitlab.com/-/profile/applications and revoke "Render for Gitlab"

- Go to https://dashboard.render.com/select-repo?type=web and reconnect GitLab

If you're still having issues just after reconnecting please contact support@render.com
Posted May 17, 2022 - 14:17 UTC
Identified
Due to recent changes to GitLab's OAuth token expiration policy, customers may see GitLab deploys fail with: `fatal: could not read Username for 'https://gitlab.com': terminal prompts disabled`

Customers who are experiencing this issue may be able to workaround by disconnecting and reconnecting GitLab to their Render account:

- Go to https://gitlab.com/-/profile/applications and revoke "Render for Gitlab"

- Go to https://dashboard.render.com/select-repo?type=web and reconnect GitLab

If you're still having issues after reconnecting please contact support@render.com
Posted May 17, 2022 - 11:38 UTC
Update
We're still investigating the issue on some GitLab deploys. Customers who are having issues may be able to workaround by disconnecting and reconnecting GitLab to their Render account:

- Go to https://gitlab.com/-/profile/applications and revoke "Render for Gitlab"

- Go to https://dashboard.render.com/select-repo?type=web and reconnect GitLab
Posted May 17, 2022 - 10:44 UTC
Investigating
We've received reports of issues deploying via GitLab. We're currently investigating the issue, and will provide an update soon.
Posted May 17, 2022 - 09:31 UTC