Slowness on the platform

Incident Report for iAdvize (HA)

Resolved

After a period of monitoring, I confirm that everything is operational again.
We close this incident and thank you for your patience.

Posted Dec 23, 2021 - 19:04 CET

Monitoring

We note a return to normal and are currently monitoring the activity of the platform.

Posted Dec 23, 2021 - 18:22 CET

Identified

We have restarted the distribution of conversations.
We invite agents to refresh their panel conversation.

Posted Dec 23, 2021 - 18:17 CET

Update

We have momentarily cut the distribution of conversations while we solve the problem of load on our database.

Posted Dec 23, 2021 - 18:07 CET

Investigating

We are currently experiencing some slowness on the platform impacting the access to the administration, the console and the loading of the tag on the website side.
Our technical team is currently working to resolve the problem.

Posted Dec 23, 2021 - 17:55 CET

This incident affected: Administration (Login), Conversation Panel (Login), Onsite Channels (Chat, Call, Video), Third Party Channels (X, Facebook, Facebook Messenger, WhatsApp, SMS), Visitor’s interface (Engagement Notification, iAdvize Messenger), APIs (Rest API, GraphQL API, Webhook), and Bot (Bot service (except IA features)).