Backoffice Access

Incident Report for ShopKeep

Resolved

This incident has been resolved.

Posted Dec 14, 2020 - 11:39 EST

Monitoring

The BackOffice issue has been resolved and all ShopKeep customers should be able to access all BackOffice, shopkeep.com, and shopkeep.com/support features as normal. We will continue monitoring performance until the full resolution has been confirmed.

Posted Dec 14, 2020 - 11:04 EST

Investigating

Some ShopKeep users are reporting an inability to access their BackOffice, Shopkeep.com, and shopkeep.com/support. We are investigating the issue and its potential cause(s). Please subscribe to updates on this page for new information as we uncover it.

Posted Dec 14, 2020 - 10:58 EST

This incident affected: BackOffice.