Slow response times

Slow response times

Incident Report for BigCommerce

Resolved

This incident has been resolved. We thank you for your patience.

Posted Jan 25, 2021 - 13:48 CST

Monitoring

BigCommerce engineers have applied a fix and service has been restored. We will continue to monitor the platform and thank you for your patience.

Posted Jan 25, 2021 - 13:36 CST

Identified

The issue has been identified and a fix is being implemented.

Posted Jan 25, 2021 - 13:06 CST

Update

We are continuing to investigate this issue.

Posted Jan 25, 2021 - 12:33 CST

Investigating

BigCommerce engineers are investigating an increase in store response times. We will update with findings shortly.

Posted Jan 25, 2021 - 12:32 CST

This incident affected: Control Panel and Storefront.