We are pleased to inform you that the recent instability has been resolved, and our KYX services are fully restored. Jumio Support will reach out directly to customers affected during the outage window.
Posted Aug 04, 2022 - 16:40 UTC
Update
The KYX service is currently functioning without any issues and all incoming transactions continue to be processed at normal rates. Our team is actively working on clearing the affected transactions.
Posted Aug 04, 2022 - 11:00 UTC
Monitoring
All incoming transactions continue to be processed at normal rates. The affected transactions during the outage are being cleared.
We’re really sorry to be holding you up today! Please know our engineering and operations teams are working hard to get everything up and running.
We have identified an instability with our KYX service due to which the transactions remain in a pending state in all data centers. We know this is customer impacting so we are working on it urgently.