Reports of errors delivering emails to ticketing system
Incident Report for UserVoice
Resolved
After monitoring the fix, we have confirmed that the incident has been resolved and the service is fully operational.
Posted Jun 06, 2022 - 10:14 EDT
Update
We're continuing to monitor the fix. We're aware that this is still impacting a handful of customers. Please reach out to support (at) uservoice.com if this is still affecting your ticketing service.
Posted May 31, 2022 - 21:29 EDT
Monitoring
We have implemented a fix for this issue from our side, and are monitoring for any additional reports. Please reach out to support (at) uservoice.com with any additional questions.
Posted May 31, 2022 - 15:16 EDT
Identified
We have identified an issue where some ticketing emails are bouncing with an error message. Our email service provider is investigating a change on their end that has caused this problem. We will continue updates here on our status page throughout the day, and please write in to support(at)uservoice.com with any additional questions.
Posted May 31, 2022 - 13:30 EDT
This incident affected: Helpdesk API.