Azure - Southeast Asia (Singapore): INC0080780
Incident Report for Snowflake
Postmortem

Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis (RCA) is available on the Snowflake Community site: https://community.snowflake.com/s/article/INC0080780

Posted Mar 28, 2023 - 16:55 PDT

Resolved
Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Some customers hosted in the specified regions may have been unable to access or use Snowflake services and features.
Incident start time: 13:00 UTC March 17, 2023
Incident end time: 14:47 UTC March 17, 2023
A root cause analysis (RCA) document will be published within seven business days.
Posted Mar 17, 2023 - 08:29 PDT
Monitoring
Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Some customers hosted in the specified regions may be unable to access or use Snowflake services and features.
Incident start time: 13:00 UTC March 17, 2023
Incident end time: 14:47 UTC March 17, 2023
Posted Mar 17, 2023 - 08:03 PDT
Identified
Current status: We've identified the source of the issue, and we're developing and implementing a fix to restore service. We'll provide another update within 60 minutes.
Customer experience: Some customers hosted in the specified regions may be unable to access or use Snowflake services and features.
Incident start time: 13:00 UTC March 17, 2023
Posted Mar 17, 2023 - 07:49 PDT
Update
Current status: We've identified an issue affecting a subset of infrastructure that supports our Cloud Services layer in this region. We are continuing to investigate to isolate the source of the issue. We'll provide another update within 90 minutes.
Customer experience: Some customers hosted in the specified regions may be unable to access or use Snowflake services and features.
Incident start time: 13:00 UTC March 17, 2023
Posted Mar 17, 2023 - 07:21 PDT
Update
We are continuing to investigate this issue.
Posted Mar 17, 2023 - 06:39 PDT
Investigating
Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features.
Incident start time: 13:00 UTC March 17, 2023
Posted Mar 17, 2023 - 06:21 PDT
This incident affected: Azure - Southeast Asia (Singapore) (Snowflake Data Warehouse (Database)).