Autonomous AP - Invoices stuck in Processing

Incident Report for AppZen

Resolved

We have Re-run the audit for all the invoices and marking the Incident as resolved
Posted 1 year ago. May 06, 2024 - 16:31 PDT

Update

We have fixed the invoices stuck in Validating state
We are currently working on the invoice in Processing state
Posted 1 year ago. May 06, 2024 - 15:39 PDT

Update

We are currently working on the invoice in Validating state
Posted 1 year ago. May 06, 2024 - 14:15 PDT

Update

We have fixed all invoices stuck in Approval Workflow
We are currently working on the invoice in Validating state
Posted 1 year ago. May 06, 2024 - 13:12 PDT

Monitoring

A fix has been implemented & we are monitoring the same.
Posted 1 year ago. May 06, 2024 - 11:44 PDT

Identified

We have identified an issue with AppZen's Invoice Processing.

The team is currently addressing the matter as a top priority. The Incident Response Team has been activated and is probing the root cause of the incident. We will provide you with updates on the progress.
Posted 1 year ago. May 06, 2024 - 11:38 PDT

Monitoring

A fix has been implemented & we are monitoring the same.
Posted 1 year ago. May 06, 2024 - 09:16 PDT

Identified

The issue has been identified and a fix is being implemented.
Posted 1 year ago. May 06, 2024 - 08:46 PDT

Investigating

We have identified an issue with AppZen's Invoice Processing.

The team is currently addressing the matter as a top priority. The Incident Response Team has been activated and is probing the root cause of the incident. We will provide you with updates on the progress.
Posted 1 year ago. May 06, 2024 - 08:24 PDT
This incident affected: AppZen Autonomous AP (Invoice Processing).