Analytics section on Production Customer Engagement Console is not functional

Incident Report for Reflektion, Inc

Resolved

This incident has been resolved.

Posted Aug 18, 2021 - 17:03 PDT

Update

CEC services are back to normal. We are continuously monitoring.

Posted Aug 18, 2021 - 15:23 PDT

Monitoring

Snowflake has issued a fix to their issue. We are currently monitoring the affect services.

Posted Aug 18, 2021 - 14:50 PDT

Update

We are continuing to work on a fix for this issue.

Posted Aug 18, 2021 - 11:55 PDT

Update

We are continuing to work on a fix for this issue.

Posted Aug 18, 2021 - 11:54 PDT

Identified

The root cause has been linked to an outage with a 3rd Party Tool, Snowflake, that is being used to fetch analytics data. The latest on that is tracked on their statuspage: https://status.snowflake.com/

Posted Aug 18, 2021 - 11:53 PDT

This incident affected: Production Customer Engagement Console.