EBSCO eBook order fulfillment delay

Incident Report for EBSCO

Resolved

The delay in order processing of EBSCO eBook orders has now been resolved. If you continue to experience an issue please contact Customer Support. We apologize for the inconvenience.

Posted Oct 07, 2021 - 12:13 UTC

Identified

Due to unexpectedly high volume of processing orders and subscription updates at the same time, EBSCO eBook orders placed after September 29 are experiencing delays in fulfillment to EBSCOhost. Orders are being processed as usual, but access for end users on EBSCOhost will not be available as quickly as normal. We apologize for the inconvenience and will update this alert as appropriate.

Posted Oct 01, 2021 - 19:52 UTC

This incident affected: EBSCO eBooks.