We are happy to report that this incident is now resolved. No messaging traffic was lost during this period, all inbound and outbound messages were delivered as normal. We appreciate your patience while we got things fixed.
Posted Jul 28, 2021 - 15:29 EDT
Monitoring
A fix has been implemented and we are monitoring the results. Users may experience slower than normal loading times during this period.
Posted Jul 28, 2021 - 14:18 EDT
Identified
The issue has been identified and a fix is being implemented. Scheduled messages sent and received during this time will not be lost.
Posted Jul 28, 2021 - 12:49 EDT
Update
We are continuing to investigate the cause of this issue. However, we can confirm this issue will have no impact on messaging. Thank you for your patience.
Posted Jul 28, 2021 - 12:21 EDT
Investigating
Many of our users have reported issues accessing their accounts. We are looking into the cause of this issue and hope to have the system fully operational as soon as possible. Thank you for your patience.