Issues with Website Access
Incident Report for One.com
Resolved
Database connection and website access has now been fully restored, and all systems are working as expected again.

If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.
Posted Jul 15, 2021 - 14:31 CEST
Update
Most customers regained access to their database. But performance will still be degraded for next few hours.
Database connections error should be mostly gone though and we have a solution to get the performance back to normal. While rolling out the solution over the next few hours customers might experience a short downtime.
Posted Jul 15, 2021 - 11:03 CEST
Monitoring
We are now starting to see improvements and some customers have already regained access to their database. But performance will be degraded for next few hours.

Next update no later than 11:00 CEST
Posted Jul 15, 2021 - 09:08 CEST
Update
Our Engineering team is still working on resolving the issue as soon as possible.

Next update no later than 11:00 CEST
Posted Jul 15, 2021 - 09:00 CEST
Update
Our Engineering team is still working on resolving the issue.

Next update no later than 09:00 am CEST.
Posted Jul 15, 2021 - 07:33 CEST
Identified
Our Engineering team is still working on resolving the database connection issue as soon as possible.

Next update no later than 07:30 [CET/EST].
Posted Jul 15, 2021 - 06:32 CEST
Investigating
We are currently experiencing issues with website access, causing [database error connection], affecting some customers.

Our Engineering team is doing all they can to get our systems back to normal as soon as possible.
No data will be lost because of this issue.

We will keep you updated on the progress and resolution of this issue.
Posted Jul 15, 2021 - 05:51 CEST
This incident affected: Services (Website hosting).