Payment Processor Issues: TSYS

Incident Report for Olo

Resolved

This incident has been resolved.

Posted May 06, 2021 - 17:44 EDT

Update

We are seeing TSYS transactions return to normal and continue to monitor the situation.

Posted May 06, 2021 - 16:48 EDT

Update

We continue to detect elevated errors processing payments through TSYS. Ordering may be affected at locations using TSYS as their payment provider.

Posted May 06, 2021 - 16:04 EDT

Monitoring

We are seeing TSYS transactions return to normal and continue to monitor the situation.

Posted May 06, 2021 - 15:21 EDT

Identified

TSYS has identified an issue on their end.

Posted May 06, 2021 - 14:40 EDT

Investigating

We're detecting elevated errors processing payments through TSYS. Ordering may be affected at locations using TSYS as their payment provider.

Posted May 06, 2021 - 14:05 EDT

This incident affected: Partners (Payment Processing Partners).