AI provider outage: some AI Summaries and Action Items failing to generate

Incident Report for Fathom Video

Resolved

This incident has been resolved.

Posted 2 months ago. Feb 28, 2025 - 08:30 PST

A fix has been implemented and we are monitoring the results.

Posted 2 months ago. Feb 28, 2025 - 07:56 PST

The issue has been identified and a fix is being implemented.

Posted 2 months ago. Feb 28, 2025 - 07:15 PST

This incident affected: Post-Call Processing and Application Emails.