North Statement Timeouts
Incident Report for CardConnect
Resolved
This incident has been resolved.
Posted Sep 14, 2022 - 16:09 EDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Sep 14, 2022 - 14:57 EDT
Update
We are continuing to investigate this issue.
Posted Sep 14, 2022 - 14:49 EDT
Investigating
The CardPointe and CoPilot Applications are currently experiencing timeouts while pulling North statements. We are currently investigating the the issue.
Posted Sep 14, 2022 - 14:44 EDT
This incident affected: CardPointe Desktop, CardPointe Mobile, CoPilot and Processors (First Data North).
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