Degraded Call Quality

Incident Report for Fuze

Resolved

This incident has been resolved.

Posted Mar 03, 2021 - 14:03 EST

Monitoring

The third party carrier issue causing poor audio quality appears to be resolved. We will continue to monitor the situation and further updates will be provided if warranted.

Posted Mar 03, 2021 - 12:37 EST

Investigating

We are receiving multiple reports of poor call quality around the Northeast, which appear to be related to a third party carrier issue in and around the Boston area. We are monitoring the situation.

Posted Mar 03, 2021 - 10:13 EST

This incident affected: Voice Services - North America (Boston, MA).