Investigating issues with XO Platform on US Region

Incident Report for Kore.ai Inc

Resolved

This incident has been resolved.

Posted Apr 17, 2023 - 23:50 IST

Monitoring

The issue is resolved now. We are monitoring the situation.

Posted Apr 17, 2023 - 23:45 IST

Investigating

We are currently experiencing degraded performance issues for a few bots on the XO Platform for the US Region. Our team is actively working on resolving the issue. We apologize for any inconvenience and will post another update as soon as we learn more. Please check our status page for the most up-to-date information: [https://status.kore.com]

Posted Apr 17, 2023 - 23:26 IST

This incident affected: Region - USA (Bot Uptime, APIs, Bot Builder, Bot Administration Application) and SmartAssist - USA (Nuance, Kore IVR, Kore Agent Desktop).