Please note that the issue that caused degradation of TIBCO Cloud™ API Management reporting service has been resolved.
This is the final update on this degradation.
Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.
Posted Mar 24, 2023 - 14:36 EDT
Monitoring
Thanks for your patience on this. Based on the available information at this time, The task of storage upgrade is completed and the historic data ingestion has started and is in progress but it will take 7-10 days for completion.
Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.
Posted Mar 24, 2023 - 14:35 EDT
Update
Currently, the Task of storage upgrade is completed and we are working on historic data ingestion. We will update you as soon as the task is completed. Thanks
Posted Mar 23, 2023 - 16:58 EDT
Update
The current task (fix) is still in progress and we started seeing some improvement and we expect to see full improvement when the task is completed. We will provide the next update tomorrow 10 am PST (3/23).
Posted Mar 22, 2023 - 14:05 EDT
Update
We are currently working on a storage upgrade as one of the plans of action to improve the resiliency of the stack. We will update the status at 10 am pst tomorrow
Posted Mar 21, 2023 - 16:37 EDT
Update
We are continuing to work on a fix for this issue.
Posted Mar 21, 2023 - 16:35 EDT
Update
We are continuing to work on the fix for this issue. We will update the status page as soon as fix implementation process completes.
Posted Mar 21, 2023 - 04:12 EDT
Update
We are continuing to work on the fix for this issue. We will update the status page as soon as the first milestone (Fix) is completed.
Posted Mar 21, 2023 - 01:43 EDT
Update
We are continuing to work on the fix for this issue. We will update the status page as soon as the first milestone (Fix) is completed.
Posted Mar 21, 2023 - 01:07 EDT
Update
We are continuing to work on a fix for this issue.
Posted Mar 21, 2023 - 01:06 EDT
Identified
We have identified the root cause of the issue
As per the investigation, there are two milestones involved
(1) fixing the current issue (2) historical data ingestion followed by rebuild
We will provide the next update after 5 hours
Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.
Posted Mar 20, 2023 - 19:50 EDT
Investigating
Please be advised that currently, TIBCO Cloud™ API Management platform is experiencing reporting service degradation. Based on the available information at this time, we believe that the following components are affected.
TIBCO team is engaged and working on this with priority. We are committed to providing you follow-up updates through the Status page as soon as we have more information.
Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.
Posted Mar 20, 2023 - 13:40 EDT
This incident affected: API Management (Runtime, Design Time, Developer Portals, Reporting/Analytics).