Metrics have returned to normal and the system is operating as expected. We're continuing to work toward resolving the underlying performance bottleneck with our current development efforts.
Posted Apr 07, 2022 - 18:57 UTC
Update
We are continuing to monitor system stability at this time. System response times have returned to normal.
Posted Apr 07, 2022 - 18:33 UTC
Monitoring
Error rates have returned to normal, but some portions of the system are experiencing longer than normal response times. We're continuing to monitor and work toward complete resolution.
Drivers may experience slight delays in receiving messages.
Posted Apr 07, 2022 - 18:06 UTC
Update
The mitigation we applied has improved system stability but error rates are still elevated. We're continuing to pursue further mitigations to return error rates to normal levels.
Posted Apr 07, 2022 - 17:36 UTC
Update
We're continuing to investigate and believe we've identified a proximate cause. We're applying a mitigation to bring the system to a more stable state.
Posted Apr 07, 2022 - 17:02 UTC
Investigating
We're currently investigating elevated error rates for the platform. Apps may fall back to offline functionality and save data for later transmission when error rates return to normal levels.
Posted Apr 07, 2022 - 16:42 UTC
This incident affected: Eleos Platform (API, Dashboard, Mobile Apps, Telematics Integrations).