Email Delays

Incident Report for Help Scout

Resolved

Hi folks. Thanks for your patience this morning. Our team has now resolved the cause of those delays in sending and receiving emails. Everything should now be working as expected, but if you continue experiencing issues, please drop us an email to help@helpscout.com.

Posted Jan 26, 2021 - 06:34 EST

Identified

Our engineers have now identified the issue causing those delays, and we're working on a fix.

Posted Jan 26, 2021 - 06:16 EST

Update

We continue to investigate this issue, folks. We'll post an update as soon as we have more information. Thank you for your patience.

Posted Jan 26, 2021 - 06:08 EST

Investigating

We've been alerted to a problem with Help Scout - we're investigating. You may see a delay for new emails or replies arriving in your mailbox.

Posted Jan 26, 2021 - 05:34 EST

This incident affected: Email Processing.