The issues has been resolved and we already got the confirmation from the partner side as well this morning. From our monitoring log, we see the traffic has been operating normally since 08.30 PM GMT+7.
If you need further assistance, please contact us at help@xendit.ph
Thank you for your understanding and cooperation.
Regards,
Xendit Customer Support
Posted 2 years ago. May 03, 2023 - 08:47 WIB
Investigating
Dear Valued Customers,
We have detected issues with PAYMAYA EWALLET payments due to a disruption on our partner’s end.
Impact: - Intermittent timeouts on EWALLET for creation of charge requests - You can still initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - First triggered at: 2023-05-02 17:51:32+08:00
We are currently in the process of investigating this with partner and will keep this page updated as we learn more and restore these services.
In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required.
Posted 2 years ago. May 02, 2023 - 17:45 WIB
This incident affected: Philippines - Payments (E-Wallets - Paymaya).