Conversations is unavailable for all customers

Incident Report for HubSpot

Resolved

The AWS outage has been resolved and Conversations has now been fully restored for all customers. Unfortunately, some live chat messages from ~8:40 AM to ~3:50 PM ET will have been lost.

Posted Nov 26, 2020 - 09:10 EST

Monitoring

Despite the ongoing AWS outage, we have successfully restored Conversations for all customers. Unfortunately, some live chat messages from ~8:40AM to ~15:50 PM ET will have been lost. We will continue to monitor performance closely until AWS resolves ongoing issues.

Posted Nov 25, 2020 - 16:21 EST

Update

Due to the ongoing AWS outage, Conversations remains unavailable. We’re working on a temporary fix, and will update this page when we have more information.

Posted Nov 25, 2020 - 14:56 EST

Identified

We continue to see issues causing Conversations to be unavailable since 8:40 am ET on Wednesday, November 25th. We’re addressing the cause of this issue and will update this page when we have more information.

Posted Nov 25, 2020 - 14:22 EST

Monitoring

We’ve addressed the issue that caused Conversations to be unavailable from 8:40 am ET to 1:05 pm ET on Wednesday, November 25th. We’re monitoring performance to ensure the app recovers properly, and continue to investigate any further impact.

Posted Nov 25, 2020 - 13:25 EST

Update

We’ve identified the issue that’s caused the Conversations to be unavailable since 8:40 am ET on Wednesday, November 25th. We’re addressing the cause of this issue and will update this page when we have more information.

Posted Nov 25, 2020 - 12:30 EST

Identified

Posted Nov 25, 2020 - 11:37 EST

Investigating

New incoming and outgoing conversations aren't available right now. We’re investigating what's causing this issue and will update this page when we have more information.

Posted Nov 25, 2020 - 11:24 EST

This incident affected: Chat & Automation.