The issues reported by META affecting our WhatsApp service have been solved and the service is operational once again.
Start (UTC): 02 August 15:15 End (UTC): 02 August 16:45 Service impact: Issues processing traffic through WhatsApp
Posted 2 years ago. Aug 02, 2023 - 17:39 UTC
Update
A service degradation was reported by META: https://metastatus.com/whatsapp-business-api and we identified it as the root cause of the ongoing WhatsApp traffic delays. Our engineers are following the service status and more updates will follow.
Posted 2 years ago. Aug 02, 2023 - 16:50 UTC
Update
The issue has been resolved for the following Data Centers: EMEA (DE) Americas (NAM) Americas (LATAM) APAC
The issue is still present in INDIA (Mumbai) Data Center, the issue in this location is being caused by a degradation on our WhatsApp Business provider's platform, META.
Posted 2 years ago. Aug 02, 2023 - 16:33 UTC
Update
Our engineers are still working to solve the issue.
Posted 2 years ago. Aug 02, 2023 - 16:14 UTC
Identified
The issue has been identified, our engineers are working to solve the issue.
Posted 2 years ago. Aug 02, 2023 - 15:53 UTC
Investigating
We are experiencing issues with our WhatsApp service on multiple data centers. WhatsApp senders are affected and more information will follow soon.