Infobip system status

Infobip system status history

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Operational

Maintenance

Major Outage

Degraded

Multiple Data Centers - WhatsApp Service degradation

Incident Report for Infobip

Resolved

The issues reported by META affecting our WhatsApp service have been solved and the service is operational once again.

Start (UTC): 02 August 15:15
End (UTC): 02 August 16:45
Service impact: Issues processing traffic through WhatsApp
Posted 2 years ago. Aug 02, 2023 - 17:39 UTC

Update

A service degradation was reported by META: https://metastatus.com/whatsapp-business-api and we identified it as the root cause of the ongoing WhatsApp traffic delays. Our engineers are following the service status and more updates will follow.
Posted 2 years ago. Aug 02, 2023 - 16:50 UTC

Update

The issue has been resolved for the following Data Centers:
EMEA (DE)
Americas (NAM)
Americas (LATAM)
APAC

The issue is still present in INDIA (Mumbai) Data Center, the issue in this location is being caused by a degradation on our WhatsApp Business provider's platform, META.
Posted 2 years ago. Aug 02, 2023 - 16:33 UTC

Update

Our engineers are still working to solve the issue.
Posted 2 years ago. Aug 02, 2023 - 16:14 UTC

Identified

The issue has been identified, our engineers are working to solve the issue.
Posted 2 years ago. Aug 02, 2023 - 15:53 UTC

Investigating

We are experiencing issues with our WhatsApp service on multiple data centers. WhatsApp senders are affected and more information will follow soon.
Posted 2 years ago. Aug 02, 2023 - 15:46 UTC