Delivery delay on outbound toll-free SMS towards US phone numbers: T-Mobile
Incident
Report for Plivo
Resolved
This incident has been resolved.
Monitoring
Our engineers have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
Identified
We have identified the issue and our team is working to implement a solution. We will provide an update as soon as we have additional information.
Investigating
We are currently observing outbound toll-free SMS delivery delays for a small segment of SMS towards US T-Mobile phone numbers. All other services are operating normally.
We are actively working with our carrier to get this issue resolved as soon as possible.
Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#9137
We are actively working with our carrier to get this issue resolved as soon as possible.
Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/support/home
#9137
This incident affected: Carrier Partners: Messaging API (Toll-free SMS, USA & Canada).